Heart of Scotland Distillery (Home)

Policies & Customer Care

Our Legal summary document

Terms and Conditions, Privacy Policy, Cookie Policy and Returns Policy

Website Policies (Heart of Scotland Distillery)

Last updated: 07-01-2026

Contents

1. Terms & Conditions

1.1 General

Thank you for accessing our website, www.heart-of-scotland.com (the “Site”). These Terms & Conditions apply to you (the user) while accessing our Site and its related channels. This Site is operated for the purpose of promoting alcoholic beverages.

The information contained on the Site may include views and opinions which, unless expressly stated otherwise, are not those of Heart of Scotland Distillery. Users access our Site at their own risk.

1.2 Acceptance of Use

Users of this Site are bound to the terms and conditions below. By accessing the Site, you confirm that you are:

  • Of legal age for purchasing and consuming alcoholic beverages in accordance with the regulations of your country of residence.
  • In a country which permits the promotion and consumption of alcoholic beverages.
  • Aware of how to consume alcohol responsibly.

For more information relating to responsible alcohol consumption, please refer to Drinkaware.

If you do not wish to be bound by these terms and conditions, you should not use our Site.

1.3 User Behaviour

You agree to use the Site in accordance with the following conditions:

  • You may not act on behalf of Heart of Scotland Distillery or any affiliated groups/individuals.
  • You will not express opinions on the Site or related channels that are derogatory or otherwise offensive.
  • You will not infringe or disrupt the Site from functioning, expose it to viruses or spam, breach security, or conduct any illegal activity likely to violate the rights of Heart of Scotland Distillery.
  • You will refrain from sending content from the Site to persons under the legal alcohol consumption/purchasing age. 

Where relevant, we reserve the right (but not the obligation) to monitor use of the Site and remove any content which, in our sole discretion, may be offensive, illegal, questionable, or in breach of these terms and conditions.

1.4 Liability

To the maximum extent permitted by law, Heart of Scotland Distillery accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. Users should be aware that they use the Site and its content at their own risk.

While every effort has been made to ensure these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, if any term is found to be unlawful, invalid, or unenforceable, that term shall be deemed severed and shall not affect the validity and enforceability of the remaining terms.

Whilst we aim to ensure the content on the Site is correct, Heart of Scotland Distillery cannot give any warranty as to the accuracy or completeness of the Site. We cannot guarantee that the Site will operate error-free, uninterrupted, or free from computer viruses. The Site and its content are provided “as is”.

Heart of Scotland Distillery does not accept responsibility for any loss or damage you may encounter as a consequence of placing trust in information found on the Site. Appropriate research should be taken by the user before placing reliance upon content on the Site. Any reliance placed on information found on the Site is done at the user’s own risk.

2. Licensing Laws & Age Restriction

2.1 Licensing

As a company based in Scotland and shipping from Scotland, we are bound by Scottish licensing laws including Minimum Pricing and the Alcohol etc. (Scotland) Act 2010. These laws affect how we can legally run promotions and process refunds.

As part of these laws, we are limited to sales times between 10am and 10pm. Orders can be placed on our website at any time; however, they won’t be processed or delivered locally outside these hours of operation.

2.2 Age Restriction

As part of licensing law, we must restrict young people’s access to alcohol. In Scotland and the UK it is not permitted to sell or supply alcohol to a person under 18 years of age.

  • You may only purchase alcohol from us if you are at least 18 years old.
  • You may not purchase alcohol from us if it is intended for supply to someone under 18.
  • Where you are in the UK, or you direct us to deliver alcohol to a UK address, you warrant that the person taking delivery will be over 18.
  • If you are not in the UK (or the delivery address is outside the UK), you must check local regulations. By placing an order, you warrant that it is lawful for you to purchase and for us to supply alcohol to the delivery address/person.

If you breach these warranties, you will be liable for any costs we incur. We may also choose to end our contract with you and deduct any such cost from the account used to pay for your order.

3. Privacy

Privacy is important — not just for transactions, but also for the personal information you trust us with. For this reason, we take privacy and security seriously.

3.1 Information We Collect

To process a transaction, we require certain information, which will include at least your name, address, and payment details. Without this information, we can’t accept payment or dispatch orders.

With your express permission, we may occasionally send you offers or newsletters by email. We will never do this unless you sign up for it, and we won’t send spam.

3.2 Security of Your Data

To help keep information safe, your information is stored securely on encrypted servers by our hosting provider. Personal information provided on this website and online credit card transactions are transmitted through a secure server.

We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, and we limit access to personal information to employees where it is reasonably necessary to provide products or services.

We require that advertisers and partners ensure the security of the data users provide to them. However, in the event of a breach of their security measures, you agree that we will not be liable for any losses or damages.

3.3 Data Collection & Management

Any information we gather when you visit our website is for our use only and is not shared with any other third party other than those listed below. In some limited circumstances, we may be legally required to share certain personal data (for example, legal proceedings, legal obligations, a court order, or at the instruction of a government authority).

We will not sell or give away any personal data that we hold. We will not purchase any personal data from third-party sources.

You can browse our website without providing personally identifiable information until the point of purchase, when you are required to provide your name, billing address, delivery address and contact information.

When you visit this website, our web server may automatically collect anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use automatically collected information to improve site design, product assortments, customer service, and special promotions.

We may use the information you provide to:

  • Operate and manage our website, including customising it according to your interests and/or browsing history.
  • Provide products/services requested by you.
  • Respond to enquiries or requests from you.
  • Improve our products and services.
  • Provide you with information about new products, special offers or other information (by email) where you have provided consent. We always include an unsubscribe link.
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4. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide a good browsing experience and allows us to improve our website. By continuing to browse the website, users agree to our use of cookies.

Cookies are small files saved to a user’s device that track, save and store information about interactions and usage of the website. We only use (and store) non-essential cookies if you provide your consent.

The different types of cookies we may use include:

  • System Functionality Cookies: created during visits and deleted when you leave; help the website run smoothly and remember selections during a browsing session.
  • Site Analytics Cookies: allow us to measure and analyse how customers use the site to improve functionality and user experience.
  • Customer Preference Cookies: remember preferences (for example, location) to make future browsing more seamless and more personal.
  • Remarketing Cookies: used to deliver ads relevant to you, limit the number of times you see an ad, and measure marketing effectiveness.
  • Third-Party Cookies: used by third parties beyond our control for performance monitoring and/or targeting activities.

4.1 Information We Collect & How It’s Used

When you visit, register, or order products/services on our website, you may be asked to provide certain information about yourself. This may vary depending on your relationship with us. Information collected could include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Business name (where applicable)
  • Payment information

Under GDPR, we must have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

Your personal data may be used for one or more of the following purposes:

  • Providing and managing your account.
  • Supplying our products and services to you (your personal details are required to enter into a contract with you).
  • Personalising and tailoring our products and services for you.
  • Communicating with you (including responding to emails or calls).
  • Supplying you with information by email and post that you have opted in to (you may unsubscribe/opt out at any time by contacting us).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news and offers on our products and services. You will not be sent unlawful marketing or spam, and you can always opt out.

Non-personally identifiable information: We also collect and track certain non-personally identifiable information (such as IP numbers, browser type, access times, domain names, and usage habits) to improve features, functionality, content and advertising.

4.2 Information We May Share

To deliver and improve our service levels, we may share your data with trusted partners such as:

  • Emails and newsletters: You will receive promotional emails only if you have asked to receive them. You can unsubscribe using the link at the bottom of any email or contact social@heart-of-scotland.com. We use Mailchimp as our email service provider and gather statistics around opening and clicks using industry-standard technologies to monitor and improve our newsletters. Please see Mailchimp’s privacy policy for more information.
  • Couriers and delivery companies: We use third party couriers and delivery companies including Royal Mail, Parcelforce, APC and DPD. To fulfil orders, we share necessary details such as your name, address, contact details and order details.
  • Online account registration: If you register an account, your details are stored securely so you don’t need to re-enter them for future orders. You can access your account to add, delete, or change information.
  • Trustpilot: We may use Trustpilot as a data processor when collecting reviews of our products and services. Your name, email address and details of items purchased may be shared if you agree to leave a review. Unsubscribe links are included in emails.
  • Google Analytics: We use Google Analytics to monitor visits and actions on our website. We may use analytical information for advertising activity. Please see Google’s privacy policy for more information.
  • E-commerce and online transactions: We use payment partners such as Stripe, PayPal and Apple Pay. These companies process transactions securely. We do not store credit or debit card details on our website. Users are encouraged to review payment partners’ Terms of Use and Privacy Policies.

4.3 External Websites & Third-Party Links

While we strive to include quality, safe and relevant external links, users are advised to adopt caution before clicking external links. We cannot guarantee or verify the contents of externally linked websites. Users click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

4.4 Social Media Policy & Usage

We adhere to good practices while using social media and expect staff to conduct themselves accordingly online. Users are advised to verify the authenticity of profiles before engaging with or sharing information. We will never ask for passwords or personal details on social media platforms.

4.5 Your Rights

You have rights under GDPR, including:

  • The right to be informed about our collection and use of personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification if personal data we hold is inaccurate or incomplete.
  • The right to be forgotten (erasure) — in certain circumstances.
  • The right to restrict processing for a particular purpose or purposes.
  • The right to object to processing for particular purposes.
  • The right to data portability — where applicable.
  • Rights relating to automated decision-making and profiling (we do not use your personal data in this way).

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk.

You are entitled to see the personal information held about you and you may ask us to make changes to ensure it is accurate and kept up to date. A reasonable fee may apply only where permitted by law to meet our costs in providing details of the information we hold about you. We may, at our discretion, waive this charge; however, where requests are repetitive, we reserve the right to charge this administrative fee.

4.6 Opt In / Out

If you are receiving marketing emails from us, it is because you signed up to our mailing list and agreed to receive marketing material from us. If you want to unsubscribe or opt out, click the unsubscribe link in our communications or contact social@heart-of-scotland.com. Where you opt out of marketing messages, you will still receive notification emails relating to orders placed.

5. Changes to Our Policies

We reserve the right to amend our policies at any time, and we recommend that you review them frequently. Any changes take effect immediately upon posting on our website.

We will not personally notify you of amendments to this policy. Continued use of our website assumes you have read and accepted the current version of this policy.

6. Accessing Your Information

You can access, edit, or request personal information is removed at any time by contacting us or by logging in to your account. If you have questions regarding your data or wish to know what information is being held about you, please contact us.

7. Contact Us

You can contact us using any of the following methods:

8. Acceptance

By accessing and using our website, you accept the policies set out on this page.